Have I lost internet access?

Internet outages do occur from time to time.

Here are some quick troubleshooting tips to determine the exact nature of the outage.

1: Is it just my computer that has lost internet access or the entire office?

   Tip: Look on the lower right corner of your desktop for the connection icon.

    If your computer detects a live internet connection you will see this icon.

 If your computer does not detect a live internet connection you will see this icon.

If you do see the “no-internet” icon, look at your desk phone (it uses the same internet circuit as your computer) if it displays “Network Disconnected” your work area has definitely lost internet connectivity.

2: If there are other people working near you, enquire of them if they too have lost internet access?  If they respond in the affirmative, it is then safe to assume that the entire office is offline and it’s time to contact the IT Helpdesk.

3: If other staff report that they do in fact have internet access, the issue is then local to your computer or cubicle/work area.

Check the network cable that plugs into the back of your computer. Do you see any flashing lights on the sides of network jack, such as in the photo below?

If no lights are seen, confirm the cable is firmly plugged in.

4: If no lights are visible after checking the cable is seated correctly,

    Click on the Start button, type cmd press enter. Then type ipconfig

 You will see a screen like this.  Your IPV4 address will be slightly different.

It is now time to contact the IT helpdesk and report your situation.

Also communicate the IPV4 address displayed on your computer to the IT helpdesk.